Shipping policy

Shipping Policy

🕒 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with a tracking number.


🚚 Shipping Origin & Carriers

To ensure faster and more reliable delivery, orders are shipped directly from our EU and Australia warehouses, based on your delivery address.

Our trusted logistics partners include:

  • DPD

  • DHL

  • Australia Post (AU POST)

All shipments are fully trackable.


🌍 Shipping Destinations (Countries We Ship To)

We currently offer shipping to the following regions:

European Union (EU):

Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Czech Republic, Portugal, Sweden, Denmark, Finland, Ireland, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Lithuania, Latvia, Estonia, Luxembourg

Australia:

All major cities and regions across Australia

📌 If your country is not listed above, please contact our support team before placing an order.


⏱ Estimated Delivery Time

  • EU countries: 3–8 business days after dispatch

  • Australia: 3–7 business days after dispatch

Please note that delivery times may vary slightly due to customs inspections, local courier operations, weather conditions, or public holidays.


🔒 Discreet & Secure Packaging

Your privacy is important to us.
All orders are shipped in plain, unbranded packaging, with no product descriptions or brand names visible on the outside.

Your parcel will look like a standard shipment to ensure complete discretion.


📦 Lost or Delayed Packages

If your tracking information shows no updates for more than 15 business days, please contact us at:
📩 support@airmezvape.com

Our team will assist you in locating your package or arranging a replacement where appropriate.


🧾 Important Notes

  • Please ensure your shipping address is complete and accurate before checkout.

  • We are not responsible for delivery delays caused by incorrect or incomplete address information.

  • Shipping to PO boxes may not be available in certain countries due to carrier restrictions.


💬 Contact Us

If you have any questions regarding shipping or delivery, feel free to contact our customer support team:
📩 support@airmezvape.com